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| System Integration
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| Service Methodology |
In an intensely competitive environment,
being focused on your key advantages/competencies is a critical
factor in determining success. At ZILLIONe’s Systems Integration
Division, we offer you a comprehensive suite of services that
streamline your business, allowing you more flexibility and
the chance to put limited resources to the best use. This is
done by enabling you to concentrate on your core business and
leave ZILLIONe to support your growing business with cost-effective
applications and infrastructure solutions.
Use our reliable and comprehensive range of services to maximise
your business results. |
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| Support
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Service Level Agreement |
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Emergency Support services |
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IT Outsourcing Services |
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| Advisory
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Evaluation Services |
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Solution Design Service |
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Solution Sizing Service |
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| Implementation
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Pilot Run Services |
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Deployment Services |
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Customization Services |
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Training Services |
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Project Management Services |
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Post Implementation Services |
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Fine Tune Services |
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| Advisory
Services |
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We offer the following advisory
Services, in order to help our customers to make optimal
use of the products listed in the ‘product’
section to meet their business and information systems
objectives. |
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Evaluation Service |
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The Evaluation Service is a short
consultancy package restricted to the installation
and configuration of products listed in the product
section on a single computer for product evaluation
purposes. The main purpose of this service is to
scale down the level of technical knowledge required
by an administrator for evaluation. This service
is particularly useful where the IT administrator
has not yet been trained, but wishes to run an evaluation
as part of his learning experience. |
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Solution Sizing Service |
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The Solution Sizing Service is a free
pre-sales activity to give an immediate answer to
a customer who needs to budget for hardware, software
& manpower prior to purchase of products listed
in the product section. |
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Solution Design Service |
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Solution Design Services help organizations
to minimize risk, fill any skills gaps and plan
the implementation of products listed in the product
section.
When we develop solutions for our customers, we
take into consideration the entire business and
technology life-cycles. Our consultants will ensure
that the proposed solution is the right one for
your organization.
Our Solution Design Methodology is a comprehensive,
tried & tested and soundly structured approach
to consistently delivering successful IT solutions.
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Solution Design Methodology |
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| Implementation
Services |
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The scale of our operations
and streamlined processes mean we can deliver real economic
value to customers in ways that it is difficult to achieve
in-house. We offer the following services to ensure the
seamless integration of products listed in the product
section with your existing technology infrastructure –
these will help in minimizing the risks that act as impediments
to business continuity and enables you to realise a rapid
return on your investment. |
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Pilot Run Service |
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Key factor in the success of your
IT project is thorough testing in a test environment
that simulates and reflects your production environment
as closely as possible. |
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Deployment Service |
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The Deployment Service helps Customers
to rollout products listed in the product section
at their site. The related Solution Designing Service
and Pilot Service is a pre-requisite of this service. |
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Customization Service |
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The Customization Service helps customers
to modify and adapt the solution provided by products
listed in the product section to meet site-specific
requirements. |
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Training Service |
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In today’s competitive market,
training is an essential part of a sound business
strategy. We help your employees build their software
skills quickly so that productivity is rapid, thus
maximizing your organization’s investment
returns on new technologies.
Clients have the option to receive hands-on lab
sessions in state of the art training facilities
or request onsite customized training at their location. |
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Project Management Service |
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IT Project management comprises of
five processes - Initiating, Planning, Executing,
Controlling, and Closing - as well as nine knowledge
areas. These nine areas centre on management expertise
in Project Integration, Project Scope, Project Time,
Project Cost, Project Quality, Project Human Resources,
Project Communications, Project Risk Management
and Project Procurement.
Sourcing individuals with this broad range of expertise
is challenging, which is why expert project management
skills is a highly desirable competency in IT solutions.
Our project managers are highly trained and well
experienced in handling any complex IT projects
that are related to products listed in the product
section.
This service is particularly useful where the IT
department has adequate resources to put the product
into operation, but wishes to get expert project
managers from outside. |
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Post Implementation Audit Service |
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Post Implementation Audit focuses
on the identification of opportunities to optimize
the benefits and potential that the products listed
in the product section are capable of delivering.
An expert team of ZILLIONe consultants analyze the
current implementation, understands the fulfilment
strategy and develops a plan for the optimal use
of the product. The result is a plan for excellence
that promotes and leverages the capabilities within
the system to meet your current needs and growth
opportunities.
This service is particularly useful where the IT
department has installed the products, but wishes
to make sure that the implementation has been consistent
with the best practises. |
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Fine Tune Service |
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After the post implementation audit,
the system can be fine tuned. This process would
be handled by a ZILLIONe consultant specialized
in the relevant product and solution implementation.
The fine tuning can help take your solution to the
best practices standards of the industry. It will
also help to run the day to day operations more
smoothly, enabling the company’s IT staff
to partake in activities other than fire fighting. |
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| Support
Services |
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ZILLIONe can minimise the technology
management burden by managing elements of the IT infrastructure
on your behalf. We apply leading industry skills, best
practices and advanced management tools to ensure the
highest standards of service delivery. With contracted
service levels in place, you can expect full accountability
and service reliability. We provide quality technical
support for products listed in the product section by
e-mail, telephone and/or on-site, this in turn gives you
lower costs of your support operations and enables you
to focus more on your core business. |
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Service Level Agreement (SLA) |
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Downtime is the single most reason that companies
cannot correlate improved productivity and bottom
lines - as a result of their I.T. infrastructure.
It is for this reason that superior maintenance
and turnaround times in a company's I.T. environment
is critical to enhance seamless business continuity.
ZILLIONe has designed an innovative Service Level
Agreement (SLA) which will provide minimal downtime
and monthly proactive support services, in order
to allow for a lower total cost of ownership coupled
with superior performance. SLA can be contracted
for 3 Months, 6 months and Annual basis.
SLA is used to provide proactive as well as reactive
services to allow for the general day to day maintenance
of your information technology (IT) environment.
Proactive Support Services
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Check the condition
of Hardware (e.g. Servers, PC, modem, routers,
switches etc.) and report to the client. |
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Check the configuration of products,
listed in the product section and fine tune. |
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Update the products, listed
in the product section with latest service
packs and patches. (subject to correct licensing) |
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Update of Virus Definitions
(subject to correct licensing) |
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Inspection of Security event
and Application logs of Servers. |
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Conduct Server Health Check. |
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Isolation of Network bottlenecks
and associated problems and report to the
client. |
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Recommendation of required
hardware and software upgrades as needed. |
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Monthly Reports and reviews
as and when requested. |
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Constantly endeavor to keep
IT infrastructure on par or above industry
standard allowing your company to maintain
a competitive advantage. |
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Advice on improving efficiency and profitability
through IT solutions. |
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Apart from above proactive services,
a single point of contact is elected at your company
to relate any unforeseen reactive Service Request
to our Help Desk. Access to our technical support
personnel and knowledge base, is available 24hrs
a day, 365 days a year via this on-line Help Desk.
All Service Request are logged, recorded and are
transparently available to be tracked via our www.zillione.com
web portal. This will allow for your nominated point
of contact to have secure password authenticated
access to view their Service Request.
Our SLA clients will be given priority support when
a Service Request is logged, and are always assured
of efficient service within a predetermined and
specified time frame.
Once a Service Request is logged with our Help Desk,
the Service Request is assigned to an Engineer.
Upon completion of the Service Request, the Engineer
will complete a job-sheet detailing the Service.
Once this job sheet is signed off by the client,
the job sheet will be handed over to our Help Desk
operators, who will capture the Service details
into the Help Desk database, to allow for a knowledge
base to be compiled regarding your site.
ZILLIONe will also draw comprehensive reports from
this knowledge base on a regular basis and will
issue the client a monthly report pack detailing
the past months proactive and reactive support services.
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Emergency Support Service |
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Under this form of agreement,
hours are purchased in 5, 10 and 25 hours denominations.
These hours are used to provide reactive services
to troubleshoot day to day unforeseen incidents.
A single point of contact is elected at your
company to relate any unforeseen reactive Service
Request to our Help Desk. Access to our technical
support personnel and knowledge base, is available
24hrs a day, 365 days a year via this on-line
Help Desk.
All Service Request are logged, recorded and
are transparently available to be tracked via
our www.zillione.com
web portal. This will allow for your nominated
point of contact to have secure password authenticated
access to view their Service Request.
We always assured of efficient service within
a predetermined and specified time frame. Once
a Service Request is logged with our Help Desk,
the Service Request is assigned to an Engineer.
Upon completion of the Service Request, the Engineer
will complete a job-sheet detailing the Service.
Once this job sheet is signed off by the client,
the job sheet will be handed over to our Help
Desk operators, who will capture the Service details
into the Help Desk database, to allow for a knowledge
base to be compiled regarding your site.
ZILLIONe will also draw comprehensive reports
from this knowledge base on a regular basis and
will issue the client a monthly report pack detailing
the past months reactive support services.
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IT Outsourcing Services |
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We offer IT Outsourcing services
that enable you to work at optimal capacity, making
greater use of limited resources, and helping you
to concentrate on your mainstay business - this
is a key edge that feeds business success. |
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