Our focus is providing value to your business through high quality information. We integrate business and end-user requirements with information technology, while maintaining professionalism, timeliness and courteousness at all times.

Customer Services...
We enhance our provision of value to you by including services such as consultancy, conducting of systems study and development of requirement specifications, development of business systems solutions, project implementation & management, customized training programs, and post implementation service for your benefit.

Service facilities…
	Our Dedicated Team
	We have a team of over thirty dedicated technical staff trained in providing, developing, implementing and supporting our solutions.
	Industry Specialization
	Our service teams are segmented based on the customer industry types and are thus in a position to understand the customer requirements at a deeper level.
	Single point of contact
	We provide a single Project Leader as a ‘manager’ of your account with us to attend to your specific needs as a customer – this includes managing all technical projects and service calls.
	Second level Support and Third level support
	Our frontline teams are further supported by certified Internal R&D and development teams to provide a second level of support, while as a third level of support, ZILLIONe works in hand with the respective product vendors in resolving complex technical issues.
	Customer care unit
	Our customer care unit registers the service calls received and monitors the customer service calls handling processes.
	Annual service packages
	We provide post implementation service and support to our customers through annual service contracts and on-call requests.
	Service hours
	Our standard service hours are from Monday to Friday from 8:00 a.m. to 5.00 p.m. We are however, always able to provide extended services outside the service hours on critical issues subject to the availability of the resource people and for a minimal extra fee.